We provide a full front of house training programme with focus on customer service and engaging positive contact with the patrons of your establishments. In theses very competitive times within the hospitality industry it is even more imperative that we as host we get our service right first time. Also with still many government Covid 19 guidelines in place more bars, cafes and restaurants are being made to provide a table request service. Although many technological applications to enhance this service has been addressed, some patrons have found that the human touch elements of good customer service has been greatly relaxed at a great price to both employees and paying customers. We can provide your establishment with practical back to basic on the job group training workshops including one to one coaching. We will cover many areas from dealing with customer complaints handling to Basic wine knowledge and professional sequence of service. ( Tailored to each proprietors requirements)
We offer a bespoke unique training programmes backed with our intensive experience gained in many areas of operations whilst working in many of the most prestigious five star properties within Mayfair in London. We believe that this along with our OUR PASSION AND EYE TO DETAIL could only assist to enrich the service of your staff and raise opportunities sometimes sadly missed for the up selling of your business services. We will offer you a team of highly qualified freelance operatives who can offer the following services as a package at an affordable rate. (MOCK RESTAURANT INSPECTIONS, FOH & BOH, FOOD INSPECTION CONSULTATION, TABLE SERVICE, WINE & CHAMPAIGNE TRAINING, CIGAR CUTTING, LIGHTING & STORAGE, BASIC PRODUCT KNOWLEDGE,TELEPHONE ETIQUETTE, CORRECT VIP GREETING PROTOCOL, TIEING A BOWTIE, TIEING A WINDSOR OR HALF WINDSOR KNOT, VALETING AND PACKING/ UNPACKING A SUITCASE, WARDROBE MANAGEMENT, SHOE POLISHING, CARVING, AFTERNOON TEA SEQUENCE OF SERVICE, SHOE POLISHING AND CARE, HANDLING COMPLAINTS, MIDDLE EASTERN ETIQUETTE, JAPANESE ETIQUTTE, SEQUENCE OF SERVICE, EVENTS MANAGEMENT. BASIC HEALTH & HYGIENE CERTIFICATION)
Contact Tony Jackson to discuss how we can help your hospitality business grow today for a free one hour consultation with no obligation.
Tel :07958445717 /07377425777
"YOUR WISH IS OUR COMMAND!"
Photo Gallery shows Training by Tony Jackson for the following companies: The Etihad Flying Butlers, The Saudi Airline Butlers, The Savoy Butlers Academy, The Amba Charing Cross Hotel Front of House Staff & General Manager, Glenn Bosh Private Events Consultancy, The Connaught Butlers Academy